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Help centre

Arch CRM Help Centre

Search the knowledge base, or raise a request and our Dubai team will pick it up against its service-level target.

Most read:Delivery cut-off times across the seven emirates Understanding your UAE VAT invoice What we need to onboard your company How to update your TRN with us

Billing & VAT

UAE VAT, TRN and invoicing guidance

Understanding your UAE VAT invoiceEvery invoice we issue is a VAT-compliant tax invoice under UAE Federal Decree-Law No. 8.412 views
How to update your TRN with usSend your FTA VAT certificate and we update billing the same day.268 views

Deliveries in the UAE

Cut-off times, emirate coverage and customs

Delivery cut-off times across the seven emiratesSame-day in Dubai and Sharjah, next-day to the northern emirates.531 views

Onboarding & Compliance

Trade licence, Emirates ID and KYC paperwork

What we need to onboard your companyTrade licence, VAT certificate, Emirates ID, MoA and a bank IBAN letter.349 views

Account & Portal

Access, users and self-service portal

Resetting portal access after a signatory changeHow to restore login when the authorised signatory changes.96 views

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